Client Portal

Quick and Easy Communication

Convenience is essential when you have a hectic schedule. After you create a profile for you and your pets in our secure Client Portal, you will have 24/7 access, which allows you to schedule services, view invoices, and make payments at your convenience. You can also ask questions and communicate directly with your Pet Care Specialist through text messages and email. You can contact management by chat (text balloon at the bottom right of our website), email, or phone. If we are unable to answer, we will reply to you as soon as possible.

Visit Report Card

Tranquil Trails Pet Care sends you a Visit Report Card for each of your pets immediately after each visit. The report card includes photos of your pet during the visit and a note about how the visit went. You can access your Visit Report Cards in the conversation feed in your Client Portal, either through our website or through the Time To Pet app that you can download on your phone or tablet. The app is available for iOS and Android. When you view the report card, you can rate your walker/sitter’s service and leave comments (good or bad). We want to hear the good, the bad and the ugly. We promise to use your feedback to get even better.

GPS Route Tracking

GPS Route Tracking allows you to view the route of your dog’s walk and shows the time that the walk started. You can see this in the Client Portal in your communications feed by clicking on the Details button.

Invoice and Payment Management

Our Client Portal makes it easy for you to sign into your account to view invoices and account activity and update information. Invoices are easy to read (online or in print). You’ll need to add a credit or debit card to your account when you sign up for services. We accept Visa, Mastercard, Discover and American Express. We will automatically charge your card for services, and you’ll receive a paid invoice. For more information about billing and secure payments, check our FAQs.